FAQs

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Frequently Asked Questions

Who are Holl Group?

Holl Group is a local Birmingham-based team specialising in professionally managed short-term apartments. We focus on quality, space and reliable guest support rather than volume or generic holiday lets.

All our properties are managed directly by us, ensuring consistent standards and clear communication before, during and after your stay.

Is it safe to book directly with Holl Group?

Yes. Booking directly with us is fully secure.

Our website uses a trusted booking system with secure payment processing. You will receive a full booking confirmation, invoice and check-in details, just as you would on Airbnb or Booking.com.

Why book direct instead of Airbnb or Booking.com?

Booking direct gives you:

• The same properties and standards as on Airbnb
• Better flexibility where possible
• No third-party platform fees
• Direct communication with the local team managing your stay

You are booking the same apartments, just without the middleman.

What type of properties do you offer?

We specialise in modern apartments in Birmingham, suitable for:

• Groups
• Families
• Business travellers and contractors

Our apartments offer proper beds, shared living areas, fully equipped kitchens and, in selected properties, free secure parking.

Are your properties suitable for groups?

Yes. Several of our apartments are designed for group stays, with multiple proper beds, spacious living areas and more than one bathroom.

Occupancy limits are always respected, and group stays are welcome when booked correctly.

Do you offer long stays or contractor accommodation?

Yes. Our apartments are well suited for extended stays and contractor bookings, offering:

• Fast fibre Wi-Fi
• Dedicated workspaces in selected properties
• Washing machines and full kitchens
• Reliable local support

Please contact us directly if you are planning a longer stay.

Where are your properties located?

Our apartments are located in well-connected areas of Birmingham, including central locations close to transport links, shopping and business districts.

Each listing clearly shows the area and nearby landmarks.

How does check-in work?

Check-in is simple and self-managed.

Before arrival, guests complete a short pre-check-in form for security. Once completed, you will receive full access details and practical guides through our Guest Portal.

What support do you provide during the stay?

We are a local team and available throughout your stay.

If you have questions or encounter an issue, you can contact us directly. Our goal is a smooth, hassle-free stay from start to finish.

Are parties or events allowed?

No. Our properties are not suitable for parties or events.

We use noise monitoring technology in line with UK regulations to protect neighbours and the building. Quiet enjoyment is required at all times.

What should I expect compared to a hotel?

More space, more privacy and a home-from-home feel.

Our apartments are ideal if you want:

• Separate bedrooms
• A living area to relax
• A kitchen for longer or flexible stays
• A quieter, residential environment