FAQs

Frequently Asked Questions

What is Discounted Booking at Holl Group Ltd?

Discounted Booking at Holl Group Ltd is a special offer that allows you to book a stunning vacation rental in Birmingham at a reduced rate. We offer a variety of properties to choose from, each with unique amenities and features. You can find more details about our properties on our website: www.primeretreatsuk.com.

How do I book a discounted property?

It's easy! Simply browse our selection of properties on our website, select the one that best suits your needs, and proceed with the booking process. You'll be able to see the discounted price applied during the checkout process.

What types of properties are available?

We offer a wide range of vacation rentals in Birmingham, including:

Apartments: Perfect for couples or small families looking for a central location.
Houses: Ideal for larger groups or families seeking more space and privacy.
Cottages: Charming and cozy options for a romantic getaway or a quiet retreat.

Are there any hidden fees?

No, the discounted price you see is the final price, with no hidden fees or charges. However, some properties may have additional amenities that can be added at an extra cost, such as parking or early check-in.

What are the cancellation policies?

Our cancellation policies vary depending on the specific property. You can find the details of the cancellation policy for your chosen property on the booking page.

How do I contact you?

You can reach us through the following methods:

Phone: [Phone number]
Email: [email protected]
Contact Form: [Link to contact form]

What is the check-in and check-out time?

The standard check-in time is 3:00 PM and the check-out time is 11:00 AM. However, this may vary depending on the property. We will provide you with the specific check-in and check-out times for your chosen property during the booking process.

Can I bring pets?

We allow pets in some of our properties. Please check the details of your chosen property on the booking page to see if pets are allowed.

Is there parking available?

Parking availability varies depending on the property. Please check the details of your chosen property on the booking page to see if parking is available.

Are there any additional amenities available?

Some of our properties offer additional amenities, such as:

Wi-Fi
Laundry facilities
Kitchen appliances
Outdoor space
Swimming pool

Is there a minimum stay requirement?

We do not have a minimum stay requirement for most of our properties. However, some properties may have a minimum stay requirement during peak season. You can find the minimum stay requirement for your chosen property on the booking page.

What if I have a question about a specific property?

We are happy to answer any questions you may have about a specific property. You can reach us through the contact methods mentioned above.

Is it safe to book online?

We take security seriously. We use industry-standard encryption to protect your personal information during the booking process. You can book with confidence knowing that your data is safe with us.

What are the payment options available?

We accept various payment methods, including:

Credit cards
Debit cards
PayPal

How do I access the property?

We will provide you with clear instructions on how to access the property during the booking process. This will include the address, directions, and any necessary codes or keys.

What if I have an issue during my stay?

We are available to help you with any issues that may arise during your stay. You can reach us through the contact methods mentioned above.

Can I get a refund if I cancel my booking?

Refund policies vary depending on the specific property and the timing of your cancellation. You can find the details of the refund policy for your chosen property on the booking page.

We hope this FAQ section has answered your questions. If you have any further questions, please do not hesitate to contact us. We are here to help you enjoy your vacation in Birmingham!